DNHI.com - Domain Name Hosting Inc. - Your Hosting Advantage

Frequently Asked Questions:

1. How do I set up email in Microsoft Outlook?

If you are opening Outlook for the first time after installation, it will automatically open a guide that will start the process of configuring an existing email account.

If you are currently using Outlook on your computer, you will need to add an email account. To do this, open Outlook and click "Tools" then "E-mail Accounts..." then "Add a new e-mail account"

Note: Items in BLUE must be changed to your specific info.

Incoming mail server is: Pop3

User Information:
Your Name: enter your firstname and lastname
E-mail Address: enter your email address

Server Information:
Incoming mail server (POP3): mail.domain.com
Outgoing (SMTP) Server: mail.domain.com
(Note: replace "domain.com" with the part that comes after the "@" symbol in your email address)

Logon Information:
User Name: enter your email address
Password: enter your new assigned password
Check the box that says "remember password"

2. How do I access my email from the web?

To access your email when you are using a different computer:
Type http://www.domain.com/webmail
(Note: replace "domain.com" with the part that comes after the "@" symbol in your email address)
Type in your user name (which is your full email address) and then enter your password.

You can also check any of your email accounts from any computer anywhere in the world using Mail2Web. Their website is http://www.mail2web.com and all you need is your email address and your password.

3. How do I access my email using Eudora?

Please visit the following link for instructions:
http://www.eudora.com/techsupport/kb/2363hq.html

4. How do I view my stats for my website?

You can access your Webalizer stats by going to:
http://www.domain.com/webalizer/
(Note: replace "domain.com" with the part that comes after the "@" symbol in your email address)

5. My username and password doesn't work for my e-mail.?

Make sure your using the entire e-mail address for the username such as john@your-domain-here.net and not just 'john'.

6. I’m not receiving my e-mail.

Check your email software for these settings:
Incoming mail server: mail.domain.com
Account name: yourname@domain.com
(Note: replace "domain.com" with the part that comes after the "@" symbol in your email address)

7. What are the primary and secondary name servers for my account?

ns1.dnhi.com
ns2.dnhi.com